This policy covers purchases made on our website and in our shop.

Returns

You can return most items within 30 days of delivery, in-store pickup, or purchase in the shop. Items must be unused and in their original packaging.

Final sale items

These items can't be returned or exchanged:

• Sale items

• Loose flies and fly assortments

• Hackle, CDC and other natural feathers

• Reels spooled with backing or fly line

• Rods once the plastic is removed

How to start a return

Sign in to your account, open the order, and select Request return. Choose the items and the reason. Once we approve it, we'll email you the return address. You can also bring online orders to the shop. In-store purchases can be returned at the shop with your receipt.

Mail returns to:

Living Waters Fly Fishing

103 N. Brown Street

Round Rock, Texas 78664

Shop hours are 10am to 6pm Monday through Friday, and 9am to 6pm Saturday.

Return shipping

You pay for return shipping, and the package is your responsibility until it reaches us, so we recommend using a tracked service. Original shipping charges aren't refunded.

If we sent the wrong item, or your order arrived damaged, contact us and we'll send a prepaid return label and replace it. Damaged orders need to be reported within 7 days of delivery, as described in our Shipping Policy.

Refunds

Once we receive and check your return, we'll refund your original payment method within 3 business days. Your bank or card company may take a few more days to post it.

Exchanges

To exchange an item, return it for a refund and buy the item you want, online or in the shop.

Defective gear

Many products we sell carry the manufacturer's warranty. You can contact the manufacturer directly, or contact us and we'll help with the claim.

Questions

Email orders@livingwatersflyfishing.com or call (512) 828-3474.