Shipping Policy

Where we ship

We ship within the United States, including Alaska, Hawaii, and military addresses (APO/FPO/DPO). We don't ship internationally or to US territories yet. We don't ship to California at this time. Some products carry a California Proposition 65 warning from the manufacturer, which we show on the product page.

When orders ship

We ship Monday through Saturday. Orders placed by noon Central ship the same day. Orders placed later, or on Sunday, ship the next shipping day. UPS Next Day Air and 2nd Day Air are available at checkout and follow the same noon cutoff.

In-store pickup

Choose pickup at checkout and your order will be ready within 3 hours during store hours. We'll email you when it's ready. Pickup is at 103 N. Brown Street, Round Rock, Texas 78664. Store hours are 10am to 6pm Monday through Friday, and 9am to 6pm Saturday.

Shipping rates

Rates are calculated at checkout. We do not offer free shipping at this time. Rods ship by UPS.

PO boxes and military addresses

We ship to PO boxes and APO/FPO/DPO addresses by USPS. Rods and other oversized items need a street address.

Tracking

You'll get a tracking number by email when your order ships.

Lost or damaged packages

If your order arrives damaged, email us at orders@livingwatersflyfishing.com or call (512) 828-3474 within 7 days of delivery with photos, and we'll replace or refund it. If tracking hasn't updated in 10 days, contact us and we'll work it out with the carrier. We may require a signature on some high-value orders, such as rods. Once tracking shows delivered, we can't replace lost or stolen packages.

Returns

See our Return and Refund Policy.